Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: August 15, 2026

Thank you for shopping with Makeup Land.

We are committed to making beauty shopping convenient for customers throughout Belize. Makeup Land offers countrywide shipping and may use a variety of local couriers, postal services, air-cargo providers, and international shipping companies depending on your location, package size, service availability, and the shipping method selected.

This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, collected, and handled when delivery issues occur.

Please review this Policy before completing your purchase.

1. WHERE WE SHIP

Makeup Land ships throughout Belize, including customers located in the six districts:

  • Belize District

  • Cayo District

  • Corozal District

  • Orange Walk District

  • Stann Creek District

  • Toledo District

We may also ship to towns, villages, islands, cayes, and other communities where courier, postal, air-cargo, or other delivery services are available.

Destinations may include, but are not limited to:

  • Belize City

  • Belmopan

  • San Ignacio

  • Santa Elena

  • Benque Viejo del Carmen

  • Orange Walk Town

  • Corozal Town

  • Dangriga

  • Punta Gorda

  • San Pedro, Ambergris Caye

  • Caye Caulker

  • Placencia

  • Independence

  • Ladyville

  • Hattieville

  • Spanish Lookout

  • Belmopan and surrounding communities

  • Other towns and villages throughout Belize

Service availability may vary by courier.

2. MAKEUP LAND SHIPPING OPTIONS

Depending on the customer's location and the availability of the shipping provider, Makeup Land may ship orders using one or more of the following services.

Local & Countrywide Couriers

Makeup Land may use:

Belize Package & Mail Service Co. Ltd. — BPMS

BPMS may be used for packages traveling between participating locations throughout Belize.

Depending on the destination, customers may be required to:

  • Pick up the package from a BPMS office or agent;

  • Provide identification;

  • Provide the package or tracking information; or

  • Receive the package through an available delivery service.

EZY Delivery / EZY Enterprise

Makeup Land may use EZY Delivery for countrywide delivery.

Depending on the service selected, orders may be:

  • Delivered to an EZY location;

  • Collected from an EZY agent;

  • Sent office-to-office; or

  • Delivered according to the courier's available service for that location.

SpeedIt

Makeup Land may use SpeedIt for ground courier transportation throughout Belize.

SpeedIt may be used for eligible packages traveling between available service locations.

Customers may be required to collect their package at the applicable location unless door-to-door delivery has been arranged.

Cano's Courier Service

Where available, Makeup Land may send packages through Cano's Courier Service.

Courier availability, destinations, schedules, pickup locations, and charges may vary.

Other Local Courier Services

Makeup Land may also use another reputable local courier or delivery provider serving the customer's destination.

Courier companies and routes in Belize may change over time.

Therefore, Makeup Land reserves the right to select the carrier that we reasonably believe provides the most appropriate combination of:

  • Destination coverage;

  • Delivery speed;

  • Package security;

  • Service availability; and

  • Shipping cost.

If you have a preferred courier, please contact Makeup Land before placing your order or include the courier information when the option is provided during checkout.

We will make reasonable efforts to accommodate courier preferences but cannot guarantee that every requested courier will be available for every shipment.

3. BELIZE POSTAL SERVICE

Makeup Land may use the Belize Postal Service for eligible domestic or international shipments.

Depending on the service available, this may include:

  • Parcel Post;

  • Registered mail;

  • Express services;

  • Trackable parcel services;

  • Post Office delivery; or

  • Other postal services offered by the Belize Postal Service.

Customers using postal delivery should provide accurate mailing information.

Where a package is sent to a Post Office or P.O. Box, the customer is responsible for monitoring notices and collecting the package within the period required by the Belize Postal Service.

4. EXPRESS MAIL SERVICE — EMS

Where available and appropriate, Makeup Land may use Express Mail Service (EMS) through the postal network.

EMS may be used for qualifying expedited shipments.

Availability, delivery times, tracking, destination coverage, package restrictions, and rates are determined by the applicable postal service.

5. AIR CARGO SHIPPING WITHIN BELIZE

Because Belize includes islands and destinations where road transportation may not be the most efficient shipping option, Makeup Land may use domestic air cargo.

Tropic Air Cargo

Makeup Land may use Tropic Air Cargo for eligible packages traveling to destinations served by Tropic Air.

This may be especially useful for destinations such as:

  • San Pedro;

  • Caye Caulker;

  • Placencia;

  • Dangriga;

  • Punta Gorda; and

  • Other destinations served by the airline.

Customers may be required to collect air-cargo shipments from the applicable Tropic Air cargo location.

Maya Island Air Cargo

Makeup Land may also use Maya Island Air Cargo for eligible destinations.

Depending on current flight and cargo service availability, this may provide another option for shipments to coastal communities, cayes, and other destinations served by Maya Island Air.

Air-cargo packages may require pickup from the applicable airport or cargo terminal.

6. DHL EXPRESS

Makeup Land may use DHL Express for qualifying domestic or international shipments where DHL service is available.

DHL may be selected for:

  • International orders;

  • Expedited shipments;

  • Time-sensitive shipments;

  • Trackable shipments; or

  • Other qualifying orders.

DHL rates may be considerably higher than standard local courier rates.

Any available DHL shipping cost will be communicated at checkout or before shipment when applicable.

7. FEDEX

Makeup Land may use FedEx for eligible shipments to or from Belize.

FedEx may be used for:

  • International shipments;

  • Express shipments;

  • Trackable packages;

  • Time-sensitive orders; or

  • Other eligible deliveries.

Service availability and rates depend on the destination, package size, package weight, and service selected.

8. OTHER INTERNATIONAL SHIPPING CARRIERS

For international shipments, Makeup Land may also use other postal, freight, or courier networks when available.

These may include services that connect with:

  • USPS;

  • UPS;

  • International postal networks;

  • Freight-forwarding companies;

  • Air-freight providers;

  • Ocean-freight providers; or

  • Other logistics companies.

The availability of a specific international carrier depends on the country of destination and the services available to Makeup Land at the time the order is placed.

9. COURIER SELECTION

Unless the customer purchases a specific shipping service, Makeup Land reserves the right to select the courier used to fulfill an order.

We may select a courier based on:

  • Customer location;

  • Package size;

  • Package weight;

  • Product type;

  • Delivery destination;

  • Courier schedule;

  • Courier coverage;

  • Reliability;

  • Cost;

  • Whether the package is traveling to a caye or island; and

  • Current courier availability.

A particular courier used for a previous order is not guaranteed to be used for future orders.

10. CUSTOMER-PREFERRED COURIER

We understand that customers in Belize often have a preferred courier.

Where possible, customers may request shipment through their preferred courier.

Examples may include:

  • BPMS;

  • EZY Delivery;

  • SpeedIt;

  • Cano's Courier Service;

  • Belize Postal Service;

  • Tropic Air Cargo;

  • Maya Island Air Cargo; or

  • Another available courier.

If you request a specific courier, you are responsible for ensuring that:

  • The courier serves your location;

  • You know where the applicable pickup location is;

  • You provide the correct courier branch or destination; and

  • You are available to collect the order when required.

Makeup Land reserves the right to use an alternative courier if the requested service is unavailable or unsuitable for the package.

11. ORDER PROCESSING TIME

Orders are generally processed after:

  1. The order has been successfully submitted;

  2. Payment has been approved;

  3. Fraud or payment verification, if required, has been completed; and

  4. The merchandise is confirmed as available.

Standard Processing Time: [INSERT PROCESSING TIME — e.g., 1–3 business days]

Processing time is separate from shipping or transit time.

Orders are not necessarily handed to the courier on the same day they are placed.

12. BUSINESS DAYS

For purposes of this Policy, business days generally exclude:

  • Sundays;

  • Belize public and bank holidays;

  • Days our fulfillment operation is closed; and

  • Days on which the applicable courier is not operating.

Some couriers may offer Saturday or Sunday service.

Courier operating schedules are determined by the individual courier.

13. SAME-DAY DELIVERY

Makeup Land may occasionally offer same-day delivery in selected locations.

Same-day delivery:

  • Is not guaranteed unless specifically confirmed;

  • May have an order cutoff time;

  • May require an additional fee;

  • May be limited to certain geographic areas; and

  • Is subject to driver or courier availability.

Orders placed after the applicable cutoff may be delivered on the next available delivery day.

14. LOCAL DELIVERY

Makeup Land may offer local delivery in selected areas.

Local delivery availability and pricing may depend on:

  • Distance;

  • Customer location;

  • Order amount;

  • Driver availability; and

  • Delivery schedule.

Customers must provide:

  • A correct name;

  • Working Belize telephone number;

  • Complete delivery address;

  • Village, town, or city;

  • Landmark or directions when necessary; and

  • Any additional information reasonably necessary to locate the destination.

15. OFFICE-TO-OFFICE COURIER DELIVERY

Many Belize courier shipments operate on an office-to-office or agent-to-agent basis.

If your shipping method requires office pickup, the package will be sent to the applicable courier location selected for your destination.

Once the package reaches that location, the customer is responsible for collecting it.

Customers should bring any identification, tracking information, or other documentation required by the courier.

16. DOOR-TO-DOOR DELIVERY

Where available, a courier may offer door-to-door delivery.

Door-to-door delivery is not available for every location in Belize.

If door delivery is unavailable, your package may be held at:

  • The courier's office;

  • An authorized courier agent;

  • A Post Office;

  • An airport cargo terminal; or

  • Another designated pickup location.

17. SHIPPING CHARGES

Shipping fees may vary depending on:

  • Destination;

  • Courier;

  • Package weight;

  • Package dimensions;

  • Number of packages;

  • Air versus ground transportation;

  • Door delivery versus office pickup;

  • Express versus standard delivery; and

  • International destination.

Shipping charges may be:

  • Paid during checkout;

  • Quoted after the order is placed;

  • Paid directly to the courier;

  • Paid upon pickup or delivery; or

  • Included in a Makeup Land shipping promotion.

The applicable payment arrangement will be disclosed when reasonably possible.

18. FREE SHIPPING PROMOTIONS

Makeup Land may periodically offer free shipping.

Free shipping promotions may be subject to:

  • A minimum purchase amount;

  • Selected geographic areas;

  • Selected couriers;

  • Selected products;

  • Selected shipping methods; or

  • Promotional periods.

Unless otherwise stated, free shipping means that Makeup Land selects the applicable eligible shipping method.

Customers requesting an upgraded, expedited, air-cargo, or alternative delivery service may be required to pay the difference in shipping cost.

19. DELIVERY ESTIMATES

Any delivery time shown by Makeup Land is an estimate unless expressly guaranteed.

Actual delivery times may vary depending on:

  • Courier schedules;

  • Customer location;

  • Weather;

  • Road conditions;

  • Flight schedules;

  • Island transportation;

  • Holidays;

  • High-volume periods;

  • Courier delays;

  • Customs;

  • Mechanical problems;

  • Natural disasters; or

  • Other circumstances outside Makeup Land's reasonable control.

Once the package is transferred to the courier, the courier's transportation schedule may affect delivery timing.

20. TRACKING INFORMATION

When tracking information is available, Makeup Land may provide the customer with:

  • Tracking number;

  • Waybill number;

  • Courier receipt;

  • Package number;

  • Air-cargo reference; or

  • Other shipment reference information.

Not every local courier provides online tracking.

The absence of online tracking does not necessarily mean the package has not been shipped.

For couriers without online tracking, customers may need to contact the courier directly regarding package availability.

21. SHIPPING CONFIRMATION

Customers may receive a shipping confirmation after an order has been handed to the courier.

A shipping confirmation may include:

  • Courier name;

  • Tracking number, if available;

  • Pickup location;

  • Shipping date; and/or

  • Other relevant delivery information.

Customers are responsible for monitoring any shipping information provided.

22. CORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

Please carefully review:

  • Full name;

  • Telephone number;

  • Email address;

  • Town or village;

  • District;

  • Street address;

  • Courier location;

  • Branch;

  • Landmark;

  • P.O. Box; and

  • Any delivery instructions

before completing your order.

23. TELEPHONE NUMBER REQUIREMENT

A valid telephone number is particularly important for Belize deliveries because couriers may need to contact customers regarding:

  • Package pickup;

  • Delivery directions;

  • Office location;

  • Arrival notification; or

  • Delivery problems.

Please provide a current telephone number that can receive calls or messages within Belize.

24. INCORRECT OR INCOMPLETE ADDRESS

Makeup Land is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

If a package is returned because of an incorrect address, incorrect courier branch, incorrect telephone number, or other customer-provided information, additional shipping charges may be required before the order is reshipped.

Please contact Makeup Land immediately if you discover an address error.

We cannot guarantee that shipping information can be changed after an order has been transferred to a courier.

25. COURIER PICKUP

If your order is sent to a courier office, Post Office, airport, or other pickup location, you are responsible for collecting it within the time required by that provider.

Makeup Land is not responsible for:

  • Storage fees;

  • Late collection charges;

  • Packages returned because they were not collected; or

  • Other fees assessed by the courier because the customer did not collect the package on time.

26. IDENTIFICATION FOR PICKUP

Certain carriers may require identification before releasing a package.

Customers are responsible for complying with the courier's identification and pickup requirements.

Make sure the name entered on the Makeup Land order is correct.

27. UNCLAIMED PACKAGES

If a customer fails to collect a package and the package is returned to Makeup Land, the customer may be responsible for:

  • Original shipping costs;

  • Return shipping costs;

  • Reshipping costs; and

  • Other reasonable courier charges,

to the extent permitted by applicable law.

Orders will not automatically be resent without confirmation and payment of applicable reshipping fees.

28. REFUSED PACKAGES

If a customer refuses a delivery without authorization from Makeup Land, the customer may be responsible for applicable:

  • Original shipping;

  • Return shipping;

  • Courier fees; and

  • Reshipping charges.

Any eligible refund will be handled according to the Makeup Land Return & Refund Policy and applicable law.

29. LOST PACKAGES

If you believe your package has been lost, please contact Makeup Land.

We may investigate the shipment with the courier.

Customers may be asked to provide:

  • Order number;

  • Full name;

  • Telephone number;

  • Delivery address;

  • Courier information; and

  • Other information reasonably necessary to investigate the shipment.

A replacement or refund will not automatically be issued until the shipping issue has been reasonably investigated.

30. PACKAGES MARKED DELIVERED

If courier records indicate that a package has been delivered but you cannot locate it, please:

  1. Check the delivery area;

  2. Ask members of your household;

  3. Ask building staff or reception, if applicable;

  4. Verify the delivery address;

  5. Contact the courier; and

  6. Contact Makeup Land if additional assistance is required.

Makeup Land may review available proof of delivery before determining the appropriate resolution.

31. DAMAGED SHIPPING PACKAGE

If your order arrives visibly damaged, please photograph:

  • The outside shipping package;

  • Courier label;

  • Damaged area;

  • Internal packaging; and

  • Products inside the package.

Contact Makeup Land within 48 hours of receipt.

Please retain all packaging until the claim has been reviewed.

Our Return & Refund Policy governs damaged-product claims.

32. SHIPPING TO SAN PEDRO & THE CAYES

Orders to San Pedro, Ambergris Caye, Caye Caulker, and other eligible island destinations may be shipped using:

  • Air cargo;

  • Local courier;

  • Postal service;

  • Freight service; or

  • Another available transportation provider.

Island delivery may require package pickup from a:

  • Cargo terminal;

  • Courier office;

  • Airport;

  • Post Office; or

  • Designated agent.

Shipping charges and transit times may differ from mainland delivery.

33. SHIPPING TO RURAL AREAS & VILLAGES

Some villages and rural areas may not receive direct door-to-door courier service.

In those cases, Makeup Land may ship the order to the closest available:

  • Town;

  • Courier branch;

  • Courier agent;

  • Post Office;

  • Airport;

  • Cargo facility; or

  • Other pickup point.

The customer may be responsible for transportation from the pickup location to their final destination.

34. WEATHER & NATURAL EVENTS

Belize may experience weather conditions that affect transportation, including heavy rain, flooding, storms, and hurricanes.

Shipping may be delayed or temporarily suspended when transportation conditions are unsafe.

Makeup Land and its couriers may prioritize the safety of employees, drivers, aircraft, and customers during severe weather.

Orders will resume movement when services become available.

35. PUBLIC HOLIDAYS

Orders may experience additional processing or transit time around Belize public and bank holidays.

Courier offices, postal services, air-cargo facilities, and Makeup Land operations may operate on reduced schedules or close on holidays.

36. INTERNATIONAL SHIPPING

Where international shipping is offered, Makeup Land may ship orders outside Belize using an available postal, courier, air-freight, or international express service.

International shipping availability may depend on:

  • Destination country;

  • Product type;

  • Cosmetics transportation restrictions;

  • Carrier rules;

  • Customs regulations; and

  • Shipping costs.

Makeup Land reserves the right to decline international shipment of a product that cannot legally or practically be transported to the selected destination.

37. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to:

  • Customs duties;

  • Import taxes;

  • Brokerage fees;

  • Processing fees;

  • Customs examination;

  • Government charges; or

  • Other destination-country assessments.

Unless Makeup Land expressly states otherwise, these charges are the responsibility of the recipient.

Makeup Land does not control customs assessments imposed by another country.

38. COSMETICS SHIPPING RESTRICTIONS

Certain beauty products may be subject to courier or transportation restrictions.

Examples may include:

  • Aerosols;

  • Perfumes;

  • Fragrances;

  • Nail products;

  • Alcohol-based products;

  • Flammable liquids;

  • Pressurized containers; and

  • Other regulated materials.

If a carrier prohibits a product from being transported through the selected service, Makeup Land may:

  • Use an alternative shipping method;

  • Remove the restricted product and issue an appropriate refund;

  • Contact the customer for another option; or

  • Cancel the affected shipment.

39. MAKEUP LAND IS NOT THE SHIPPING CARRIER

Except where Makeup Land provides delivery directly through its own personnel, third-party courier companies operate independently from Makeup Land.

Once packages are transferred to a carrier, transportation is performed by that carrier according to its operational procedures.

Makeup Land will make reasonable efforts to assist customers when delivery problems occur.

40. COURIER POLICIES

Each courier may maintain its own rules regarding:

  • Package pickup;

  • Identification;

  • Storage;

  • Delivery;

  • Tracking;

  • Insurance;

  • Damage;

  • Restricted items;

  • Unclaimed packages; and

  • Other transportation matters.

Customers may be subject to applicable courier rules when using that service.

41. COURIER CHANGES

The shipping providers available to Makeup Land may change.

Makeup Land does not guarantee that every courier listed in this Policy will remain available indefinitely.

We may:

  • Add new couriers;

  • Stop using a courier;

  • Temporarily suspend a courier option;

  • Change shipping routes; or

  • Substitute another appropriate carrier.

Changes may occur without requiring an amendment to an existing order unless the change materially affects the customer's transaction.

42. CURRENT BELIZE SHIPPING PROVIDERS

Depending on destination and availability, Makeup Land may currently consider shipping through the following types of providers:

Countrywide / Ground Courier

  • Belize Package & Mail Service Co. Ltd. (BPMS)

  • EZY Delivery / EZY Enterprise

  • SpeedIt

  • Cano's Courier Service

  • Other available local Belize courier services

Postal

  • Belize Postal Service

  • Parcel Post

  • Express Mail Service (EMS) where available

Domestic Air Cargo

  • Tropic Air Cargo

  • Maya Island Air Cargo

International Express

  • DHL Express

  • FedEx

Other International or Freight Options

  • Available freight forwarders

  • Air-freight providers

  • Ocean-freight providers

  • International postal partners

  • International courier networks

Listing a provider in this Policy does not guarantee that the provider will be available for every Makeup Land order.

The courier offered or selected will depend on current service availability and the customer's destination.

43. CUSTOMER REQUESTS

If you need:

  • A specific courier;

  • Air cargo;

  • Faster delivery;

  • Delivery to a village;

  • Delivery to an island;

  • Office pickup;

  • Special delivery arrangements; or

  • Assistance determining the best courier,

please contact Makeup Land before placing your order whenever possible.

We will make reasonable efforts to identify an appropriate shipping option.

44. SHIPPING & RETURNS

Shipping charges associated with returns are governed by the Makeup Land Return & Refund Policy.

Unless the return results from an error by Makeup Land, customers may be responsible for return shipping.

Original shipping charges are generally non-refundable except where required by law or stated otherwise in our Return & Refund Policy.

45. ORDER CANCELLATIONS

If you need to cancel an order, contact Makeup Land as soon as possible.

Orders cannot normally be canceled after they have been:

  • Packed for dispatch;

  • Collected by a courier;

  • Delivered to a courier office;

  • Transferred to air cargo; or

  • Otherwise shipped.

Please refer to our Return & Refund Policy for additional information.

46. DELIVERY DISPUTES

If there is a delivery problem, please contact Makeup Land before initiating a payment dispute whenever possible.

We want the opportunity to:

  • Review the order;

  • Check courier records;

  • Investigate tracking;

  • Contact the carrier; and

  • Attempt to resolve legitimate delivery concerns.

Makeup Land may provide transaction and delivery documentation to a payment provider if a chargeback or payment dispute is filed.

47. CHANGES TO THIS SHIPPING POLICY

Makeup Land may update this Shipping & Delivery Policy periodically.

Changes may be made because of:

  • New couriers;

  • Courier closures;

  • Rate changes;

  • Route changes;

  • New delivery services;

  • Changes to Makeup Land's operations;

  • Legal requirements; or

  • Other shipping developments.

The latest version will be identified by the Last Updated date at the top of this Policy.

48. CONTACT MAKEUP LAND

For questions regarding shipping, delivery, courier selection, tracking, or pickup, please contact:

Makeup Land

Website: www.maekup-land.com

Customer Service Email: support@makeup-land.com

WhatsApp/Telephone: 630-0044

When contacting us about an existing shipment, please include your order number and the name used to place the order.

RELATED MAKEUP LAND POLICIES

Please also review:

  • Terms of Service

  • Privacy Policy

  • Return & Refund Policy

  • Legal Notice

Together, these policies govern purchases and use of the Makeup Land website.

© 2026 Makeup Land. All Rights Reserved.