Refund policy

RETURN & REFUND POLICY

Last Updated: August 15, 2026

Thank you for shopping with Makeup Land. We want you to love your beauty purchases, and we take pride in providing quality products and excellent customer service.

Because many of our products are cosmetics, beauty products, skincare items, and other personal-use products, certain items cannot be returned once opened or used for health, hygiene, and safety reasons.

Please review our Return & Refund Policy carefully before making your purchase.

1. RETURN ELIGIBILITY

Makeup Land accepts eligible returns within 14 days of delivery.

To qualify for a return, the item must:

  • Be unused;

  • Be unopened;

  • Be unworn, where applicable;

  • Be in its original packaging;

  • Have all original seals, labels, and protective packaging intact;

  • Be in the same condition in which it was received; and

  • Be accompanied by proof of purchase or an order number.

Items that do not meet these requirements may not be accepted for return.

2. BEAUTY & COSMETIC PRODUCTS

For health and hygiene reasons, opened or used beauty products are final sale and cannot be returned or exchanged.

This includes, but is not limited to:

  • Lipsticks;

  • Lip glosses;

  • Lip liners;

  • Foundations;

  • Concealers;

  • Powders;

  • Blushes;

  • Bronzers;

  • Highlighters;

  • Eyeshadows;

  • Mascaras;

  • Eyeliners;

  • Makeup palettes;

  • Skincare products;

  • Beauty tools;

  • Makeup brushes that have been opened or used;

  • Sponges and applicators;

  • False eyelashes that have been opened or worn;

  • Hair products;

  • Personal-care products; and

  • Any other product that has been opened, tested, swatched, applied, or used.

For sanitary reasons, we cannot make exceptions to this policy simply because a customer does not like a shade, texture, fragrance, formula, or product after opening it.

We strongly encourage customers to review product descriptions, shade information, photographs, ingredients, and other product details before purchasing.

3. CHANGE OF MIND

If you change your mind about a purchase, you may request a return within 14 days of delivery, provided that the product remains completely unopened, unused, and in its original condition.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.

Original shipping charges are non-refundable.

4. WRONG SHADE OR COLOR SELECTION

Customers are responsible for selecting the appropriate product shade, color, style, or variation before completing an order.

Differences in:

  • Computer screens;

  • Mobile displays;

  • Lighting;

  • Photography;

  • Skin tone; or

  • Device display settings

may cause product colors to appear slightly different from the actual product.

Purchasing the wrong shade or deciding that a color does not suit you is not considered a product defect.

An unopened product may still qualify for return under our standard return policy.

Once a cosmetic product has been opened, swatched, tested, or used, it is considered final sale.

5. DAMAGED OR DEFECTIVE ITEMS

We carefully inspect and package orders before shipment. However, if your item arrives damaged, defective, or unusable, please contact Makeup Land within 48 hours of delivery.

Please provide:

  • Your name;

  • Order number;

  • Description of the problem;

  • Clear photographs of the damaged or defective product;

  • Photograph of the product packaging; and

  • Photograph of the shipping package, if applicable.

Please retain the damaged item and all packaging until your claim has been reviewed.

Depending on the circumstances, Makeup Land may offer:

  • A replacement;

  • Store credit; or

  • A refund.

We reserve the right to determine the appropriate resolution after reviewing the claim.

Minor cosmetic damage to exterior packaging that does not affect the safety, quality, or usability of the product may not qualify as a damaged-product claim.

6. INCORRECT ITEMS

If Makeup Land sends you an incorrect product, please contact us within 48 hours of delivery.

Please include your order number and photographs showing the item received.

If we confirm that an incorrect item was shipped, we will provide instructions for resolving the issue.

Customers should not open, use, test, swatch, or remove seals from an incorrect product if they intend to return it.

7. MISSING ITEMS

Please inspect your order as soon as it arrives.

If an item is missing from your package, contact Makeup Land within 48 hours of delivery.

Please provide:

  • Your order number;

  • The name of the missing product;

  • Photographs of the items received; and

  • Photographs of the shipping package, if requested.

We may review order records, shipping weights, fulfillment records, photographs, or other available information when investigating a missing-item claim.

8. NON-RETURNABLE & FINAL SALE ITEMS

The following items are generally final sale and cannot be returned or refunded:

  • Opened cosmetics;

  • Used cosmetics;

  • Swatched makeup;

  • Opened skincare;

  • Used beauty tools;

  • Opened or worn false eyelashes;

  • Opened applicators or makeup sponges;

  • Personal-care products that have been opened;

  • Gift cards;

  • Clearance merchandise marked Final Sale;

  • Promotional or liquidation merchandise marked Final Sale;

  • Free gifts;

  • Giveaway prizes;

  • Samples;

  • Personalized or customized products; and

  • Any product specifically identified as Final Sale at the time of purchase.

Sale merchandise is not automatically final sale unless it is specifically identified as Final Sale.

9. RETURN AUTHORIZATION

Before returning an item, please contact Makeup Land to request return authorization.

Do not send a return without contacting us first.

Unauthorized returns may be refused or returned to the sender.

When requesting a return, please provide:

  • Your full name;

  • Order number;

  • Item you wish to return; and

  • Reason for the return.

If your return is approved, we will provide return instructions.

10. RETURN SHIPPING

Customers are responsible for return shipping costs. Makeup Land does not cover this fee.

We recommend using a shipping service that provides:

  • Tracking; and

  • Proof of delivery.

Makeup Land is not responsible for merchandise that is lost, stolen, damaged, or misdirected while being returned to us.

Products remain the customer's responsibility until the return has been received by Makeup Land.

11. ORIGINAL SHIPPING CHARGES

Original shipping and delivery fees are generally non-refundable.

If you received free shipping as part of a promotion, Makeup Land reserves the right, where permitted, to account for applicable shipping costs when processing a return if the remaining purchase no longer qualifies for the promotion.

Shipping charges may be refunded when a return results solely from an error by Makeup Land or where otherwise required by law.

12. RETURN INSPECTION

All returned merchandise will be inspected before a return is approved.

A return may be rejected if the product:

  • Has been opened;

  • Has been used;

  • Has been swatched;

  • Has been damaged after delivery;

  • Is missing packaging;

  • Is missing seals or labels;

  • Shows signs of wear or handling inconsistent with an unopened product; or

  • Otherwise fails to comply with this Return & Refund Policy.

Makeup Land reserves the right to refuse returns that do not meet our stated return requirements.

13. REFUNDS

Once an eligible return has been received and inspected, we will notify you regarding the status of your return.

If a refund is approved, it will generally be issued to the original payment method unless another resolution has been agreed upon or applicable law requires otherwise.

Please note that after Makeup Land processes a refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account.

Makeup Land does not control payment-provider processing times.

14. STORE CREDIT

In some circumstances, Makeup Land may offer store credit instead of a monetary refund.

Store credit:

  • May only be used toward future Makeup Land purchases;

  • Has no cash value;

  • Cannot generally be redeemed for cash; and

  • May be subject to additional terms communicated when the credit is issued.

Your statutory rights, where applicable, are not affected.

15. EXCHANGES

Due to inventory availability and hygiene considerations, Makeup Land may not be able to provide direct exchanges for all products.

If you would like a different eligible unopened item, you may be asked to return the original eligible product and place a new order.

Opened or used cosmetic and personal-care products cannot be exchanged.

16. ORDER CANCELLATIONS

We begin processing orders as quickly as possible.

If you wish to cancel or modify an order, please contact Makeup Land immediately after placing your order.

We cannot guarantee that an order can be canceled or changed once it has entered processing, fulfillment, or shipping.

Once an order has shipped, it cannot be canceled.

If the merchandise qualifies for return after delivery, you may request a return according to this policy.

17. REFUSED & UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to Makeup Land because of:

  • An incorrect address;

  • An incomplete address;

  • Failure to collect the package;

  • Refusal of delivery;

  • Multiple unsuccessful delivery attempts; or

  • Another issue outside Makeup Land's control,

additional shipping fees may apply if the customer requests reshipment.

Original shipping charges may not be refundable.

18. LOST, STOLEN OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Makeup Land's direct control.

If tracking shows that a package was delivered but you cannot locate it, we recommend:

  • Checking the delivery area;

  • Checking with other household members;

  • Checking with neighbors;

  • Checking with your building manager or reception area, if applicable; and

  • Contacting the shipping carrier.

Please contact Makeup Land if additional assistance is required.

A carrier's confirmed delivery status may be considered when reviewing lost or missing package claims.

Makeup Land reserves the right to investigate claims involving lost, stolen, or missing packages before issuing a replacement, credit, or refund.

19. PROMOTIONAL OFFERS & FREE GIFTS

Purchases made as part of a promotional offer may be subject to additional return conditions.

For promotions such as:

  • Buy One Get One;

  • Free Gift With Purchase;

  • Bundle discounts;

  • Percentage-off promotions; or

  • Spend-and-save offers,

the value of the promotion may be recalculated when merchandise is returned.

If a purchase included a free gift and the qualifying merchandise is returned, Makeup Land may require the promotional gift to also be returned unused and unopened.

If the promotional item is not returned, its retail value may be deducted from the eligible refund where permitted by law.

20. GIFT CARDS

Gift cards are generally non-refundable and cannot be redeemed for cash except where required by applicable law.

Makeup Land is not responsible for lost, stolen, or unauthorized use of gift cards except where required by law.

21. FRAUDULENT RETURN ACTIVITY

Makeup Land reserves the right to refuse transactions, returns, refunds, or future purchases when we reasonably believe there has been:

  • Return abuse;

  • Fraud;

  • Misrepresentation;

  • Chargeback abuse;

  • Repeated false claims;

  • Tampering with products; or

  • Other suspicious activity.

This provision does not limit any rights provided to consumers by applicable law.

22. CHARGEBACKS

We encourage customers to contact Makeup Land first if there is a problem with an order.

We are committed to working with customers to resolve legitimate order, payment, delivery, or product concerns.

If a payment dispute or chargeback is filed, Makeup Land may provide the payment processor or financial institution with relevant transaction information, including:

  • Order records;

  • Tracking information;

  • Delivery confirmation;

  • Customer communications;

  • Refund records; and

  • Other documentation related to the transaction.

23. YOUR LEGAL RIGHTS

Nothing in this Return & Refund Policy is intended to eliminate or restrict consumer rights that cannot legally be waived.

If applicable consumer protection law provides you with rights beyond those stated in this Policy, Makeup Land will honor those rights as required.

24. CHANGES TO THIS POLICY

Makeup Land may update this Return & Refund Policy periodically.

The version of the Policy applicable to your purchase will generally be the version published at the time your order was placed, subject to applicable law.

The Last Updated date at the top of this page indicates when this Policy was most recently revised.

25. CONTACT MAKEUP LAND

If you have questions regarding a return, refund, damaged product, or your Makeup Land order, please contact us:

Makeup Land

Website: www.makeup-land.com

Customer Service Email: Support@makeup-land.com

Telephone: 630 0044

Important: Please contact Makeup Land and receive return instructions before mailing merchandise to the return address.