Contact information

CONTACT INFORMATION

We’re here to help.

If you have questions about an order, product, shipping, returns, payments, or anything else related to Makeup Land, please contact us using one of the methods below.

CONTACT MAKEUP LAND

Business Name: Makeup Land

Website:
www.makeup-land.com

Customer Service Email:
support@makeup-land.com

WhatsApp:
630-0044

Telephone:
630-0044

 

CUSTOMER SERVICE

For general customer service questions, please contact us regarding:

  • Product questions

  • Order status

  • Shipping and delivery

  • Courier information

  • Damaged or incorrect items

  • Returns and refunds

  • Payment questions

  • Website assistance

  • Promotions and discount codes

Please include your order number whenever contacting us about an existing purchase.

ORDER SUPPORT

For questions about an existing order, please provide:

  • Your full name

  • Order number

  • Email address used to place the order

  • Telephone or WhatsApp number

  • A brief description of your concern

If your concern involves a damaged, defective, missing, or incorrect product, please include clear photographs where applicable.

SHIPPING & COURIER QUESTIONS

For assistance with:

  • BPMS

  • EZY Delivery

  • SpeedIt

  • Cano’s Courier Service

  • Belize Postal Service

  • Tropic Air Cargo

  • Maya Island Air Cargo

  • DHL

  • FedEx

  • Other available Belize couriers

  • Ocean Ferry
  • Frontier
  • Runman
  • James Bus Services

 

please contact us before or after placing your order.

If requesting a specific courier, include:

  • Your town or village

  • District

  • Preferred courier

  • Preferred courier branch or pickup location

Makeup Land will make reasonable efforts to accommodate your preferred shipping method.

RETURNS & REFUNDS

Before returning any product, please contact Makeup Land for return instructions.

Do not mail or send merchandise back without contacting us first.

Return requests should include:

  • Customer name

  • Order number

  • Product being returned

  • Reason for the return

  • Photographs, when applicable

All returns remain subject to our Return & Refund Policy.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of receiving your order.

Please include:

  • Order number

  • Photograph of the product

  • Photograph of the shipping package

  • Photograph of the shipping label, if applicable

  • Description of the issue

Please keep the product and original packaging until your claim has been reviewed.

PRIVACY REQUESTS

For questions regarding your personal information or to submit an applicable privacy request, please contact:

Privacy Email:
[INSERT PRIVACY OR CUSTOMER SERVICE EMAIL]

Please use the subject line:

Privacy Request – Makeup Land

Privacy requests are handled according to our Privacy Policy and applicable privacy laws.

LEGAL & INTELLECTUAL PROPERTY INQUIRIES

For legal notices, copyright concerns, trademark matters, or intellectual property inquiries, please contact:

Legal Email:
[INSERT LEGAL EMAIL OR CUSTOMER SERVICE EMAIL]

Please include sufficient information for us to understand and review your request.

BUSINESS & BRAND INQUIRIES

For:

  • Brand partnerships

  • Wholesale inquiries

  • Influencer collaborations

  • Promotional opportunities

  • Vendor inquiries

  • Business partnerships

please contact:

Business Email:
[INSERT BUSINESS EMAIL]

SOCIAL MEDIA

You can also connect with Makeup Land through our official social media accounts:

Facebook:
[INSERT FACEBOOK]

Instagram:
[INSERT INSTAGRAM]

TikTok:
[INSERT TIKTOK]

Pinterest:
[INSERT PINTEREST, IF APPLICABLE]

 

Google Business:

 

Please be cautious of impersonator accounts.

Makeup Land will never ask you to provide passwords or sensitive payment information through social media messages.

RESPONSE TIMES

We make reasonable efforts to respond to customer inquiries as quickly as possible.

Typical Customer Service Response Time:

Within 1–2 business days]

Response times may be longer during:

  • Sales

  • Holidays

  • Promotional events

  • High-volume periods

  • Weekends and public holidays

BUSINESS HOURS

Customer Service Hours:

Monday: [INSERT HOURS]
Tuesday: [INSERT HOURS]
Wednesday: [INSERT HOURS]
Thursday: [INSERT HOURS]
Friday: [INSERT HOURS]
Saturday: [INSERT HOURS]
Sunday: [INSERT HOURS OR CLOSED]

Belize Time

Messages received outside normal business hours will be reviewed during the next available business period.

IMPORTANT SECURITY NOTICE

To protect our customers, Makeup Land will never request your:

  • Online banking password

  • Full credit card password

  • PIN number

  • Account password

  • One-time banking security code

through email, WhatsApp, telephone, or social media.

If you receive suspicious communication claiming to represent Makeup Land, please contact us using the official information listed on this page.

RELATED POLICIES

For additional information, please review our:

  • Privacy Policy

  • Terms of Service

  • Return & Refund Policy

  • Shipping & Delivery Policy

  • Legal Notice

Makeup Land
Beauty Delivered Throughout Belize.

© 2026 Makeup Land. All Rights Reserved.